Your Website’s Hardest-Working Feature

Your Website’s Hardest-Working Feature

Why Web Chats Are the Heart of Modern Customer Support

When a visitor lands on your website, you’ve got seconds. Seconds to earn their trust, answer their questions, and guide them toward the next step. That’s where web chat comes in — and when done right, it can be your most powerful support tool.

At Mira, we’ve reimagined web chat to be fast, helpful, and truly intelligent.

Always On. Always Listening.

Mira’s web chat sits quietly in the corner — but it’s always ready. Whether someone’s confused about pricing, needs help setting up their account, or just wants to know your return policy, they can type a question and get an instant response powered by AI.

No waiting. No ticket numbers. Just answers.

Talk Like a Human

Mira’s AI doesn’t sound robotic. It speaks in clear, friendly language, and can be tailored to match your brand voice. You can also add helpful tools directly into the chat — like guided videos, article suggestions, or even quick buttons for common actions.

It’s not just a chatbot. It’s your first line of support.

Human When It Matters

Sometimes AI isn’t enough — and that’s okay. Mira’s chat includes built-in human handoff, so your team can step in when things get complex. The customer never has to leave the chat. Everything continues smoothly in one thread, one place.

Connected to Everything

Our web chat isn’t an island. It connects directly to your knowledge base, your CRM, your analytics, and your workflows. That means every chat is smarter, every answer is more relevant, and your team spends less time switching tools.

Fast Support = Happy Customers

The numbers are simple:
– Customers who use live chat are 3x more likely to convert
– 73% say chat is their preferred support channel
– Faster answers lead to higher satisfaction, fewer tickets, and less churn

If your website doesn’t have chat — or worse, has a slow, clunky one — you're leaving trust (and revenue) on the table.