Product
Talk to a Human, Anytime
As AI becomes a bigger part of customer support, it’s easy to forget the value of real human connection. At Mira, we think the best support happens when automation and empathy work side by side. That’s why we built Talk to Human—a simple feature that makes it easy for customers to switch from AI to your team, instantly. Here's why it matters.
Why Mira’s human handoff matters more than ever
Even the smartest AI can’t replace the empathy of a real person. At Mira, we believe customer support should always feel human—even when it starts with an AI agent. That’s why we built the Talk to Human feature, designed to hand conversations over to your team at exactly the right moment.
When AI Isn’t Enough
AI is fast. It’s great for answering common questions, resolving simple issues, or guiding users through routine tasks. But sometimes, a customer needs more. Maybe they’re frustrated. Maybe their situation is too complex. Or maybe they just want to talk to someone who can listen.
With one click, they can.
How It Works
Mira’s AI agent knows when to help—and when to step back. Customers can click "Talk to a human" at any point in the conversation. From there, the chat is instantly routed to your team, complete with context, chat history, and tags so your team isn’t starting from zero.
You can customize:
– When the button appears
– Who the conversation goes to
– How it’s escalated (Slack, email, help desk)
It’s simple, seamless, and fully integrated into your existing workflow.
Built for Support Teams
This isn’t just about fallback. It’s about trust. When customers know they can always reach a real person, they’re more likely to engage with your AI in the first place. It lowers anxiety. It builds confidence. And it creates a better support experience overall.
The Bottom Line
AI should make support faster. Easier. Smarter. But it should never get in the way of real help. With Talk to Human, you get the best of both: automation when it works, people when it matters.
Mira’s support isn’t just powered by AI.
It’s powered by you.
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Stay informed with the latest news, tips, and expert advice on AI chat and customer engagement. Explore our blog for valuable resources to help you get the most out of Mira.
