Product
Smarter Help, Instantly
Most help centers rely on search bars and lucky guesses. But in 2025, your customers expect more. They expect answers—fast, relevant, and without friction. That’s why we built AI Recommendations for the help center: a smarter way to surface the right articles, at the right time, without making users dig.
Introducing AI Recommendations in Your Help Center
When a customer lands in your help center, they don’t want to browse. They want answers — fast. But most knowledge bases are just walls of articles, categories, and vague search bars. It's helpful… until it’s not.
That’s why we built AI Recommendations — a smarter, faster way to guide users to the right answer.
Answers Before They Ask
Mira's AI now suggests relevant help articles automatically, based on what users are typing, clicking, or even struggling with inside your product. Instead of digging, they get quick suggestions that actually make sense in context.
It’s like autocomplete, but for support.
Whether they’re typing “how do I change my password” or landing on a billing page, the right resources show up — instantly, and without them needing to search.
Personalized, Context-Aware, and Always Learning
These aren’t static suggestions. Mira learns from your product, your users, and your existing support content. It improves over time — based on what users click, read, or ignore — and adapts based on behavior, not just keywords.
Examples:
– Onboarding users get shown setup guides
– Billing page visitors see payment-related FAQs
– Confused customers in chat get linked to help docs before escalating
Less Friction = Fewer Tickets
Every time a user solves their problem without contacting your team, everyone wins. AI Recommendations reduce support volume, save time, and improve customer satisfaction — all without needing more staff or complex setups.
You Stay in Control
You can customize which articles are prioritized, how suggestions appear, and when human support kicks in. Whether you want a fully automated system or something more hands-on, Mira adapts to fit your workflow.
Help Center → Smart Center
Your help center shouldn’t be a passive library. With AI Recommendations, it becomes an active part of your support system — answering questions before they’re even asked.
Want to activate AI Recommendations on your help center? Reach out or try it yourself inside your Mira dashboard.
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Stay informed with the latest news, tips, and expert advice on AI chat and customer engagement. Explore our blog for valuable resources to help you get the most out of Mira.
