Show, Don’t Tell

Helping Customers Faster With Screen Recordings in Chat

Some problems are hard to explain. A bug that only happens when you click a certain button. A confusing setting buried deep in a menu. Or a setup step that just doesn’t make sense.

Typing it out takes too long.
Screenshots don’t show the full picture.
That’s why Mira lets your team record and send screen recordings — directly inside the chat.

Record. Explain. Send. Done.

With just one click, your support agent can start recording their screen, talk through what the customer needs to do, and send it instantly — all without leaving the chat window.

It’s fast, personal, and crystal clear.

No third-party tools.
No uploading to another platform.
No back-and-forth.

Better Than Words

Screen recordings save time on both sides. Agents can avoid writing step-by-step instructions, and customers can actually see what’s going on.

Whether it's walking through settings, troubleshooting a feature, or onboarding a new user, nothing beats a quick video.

Personal Support at Scale

Even though Mira is powered by AI, human support still plays a big role. Screen recordings help your agents work faster, provide clearer help, and build trust in every conversation.

And when paired with AI, Mira can even suggest when a recording might be helpful based on the context of the chat.

It’s the Support Experience People Remember

When a customer gets a helpful video instead of a long article link or a vague reply, it feels different. It feels thoughtful. Helpful. Human.

That’s the kind of support that turns users into fans.