Knowledge that Works

Why a Smart Knowledge Base Is the Foundation of Great Support

A good support experience doesn’t always need a conversation. Sometimes, the best thing you can do for a customer is give them the answer — before they even have to ask.

That’s where Mira’s AI-powered knowledge base comes in.

Answers That Scale

Instead of answering the same question ten times a week, write a help article once — and let it work for you, 24/7.

Mira turns your articles into an always-available support engine. It indexes everything you write, so customers can quickly search, find, and get on with their day.

It’s like giving your product a brain — one that never forgets.

Connected to Chat

The magic happens when you combine the knowledge base with Mira’s AI Agent.

When a customer asks a question in chat, Mira scans your knowledge base and responds with helpful, relevant answers — instantly.
And if the article doesn’t quite fit? A human can jump in and add clarity — or update the article to make it better for next time.

Your support content gets smarter with every conversation.

Easy to Manage. Easy to Use.

Mira’s knowledge base editor is built for speed.
No clutter. No learning curve. Just write, format, and publish. You can organize content by topic, highlight popular answers, and even track which articles are helping — and which need work.

Empower Your Customers

Customers don’t want to wait. They want to solve things on their own — quickly and confidently.
With a strong knowledge base, they can.
With Mira, it’s effortless.